Business Skills

There are some skills you just can’t do without, working within a business. Your job role or position in a business will reflect a set of responsibilities and tasks. You will always benefit from having a grounding in a range of skills, required for a variety of job roles and broadening your career opportunities.

Our Operations/Departmental Manager programme is designed to equip Managers with the key skills needed to manage resources, recruitment and information management. Throughout the programme, they will be supported by experienced management experts, who will give them the knowledge and skills that they can apply in the business environment.

Over the 15 – 18 month programme, Manager will cover a variety of topics allowing them to contribute to, and create, strategic plans alongside the creation and development of business plans which will be integral to your business’s progression. As part of this programme Manager will learn to manage projects, lead and manage teams, manage change, talent management and support others through mentoring and coaching. We have worked with employers to develop an innovative and exciting programme which will benefit both Managers and businesses.

Our Team Leader/Supervisor programme is designed to provide participants with the communication and motivational skills needed to improve operational efficiency. Throughout the programme participants will be supported by experienced management experts, who will give them the knowledge and skills to apply in their business environment.

Over the 12-15 month programme, participants will cover a variety of topics allowing them to support, manage and develop both themselves and their teams. They will also learn to manage projects, plan and monitor workloads and resources, deliver business plans, resolve problems and make decisions. We have worked with many employers to develop an innovative and exciting programme which will benefit both future leaders and businesses.

More information of what is entailed in each of our Business Skills standards can be found below:

Business Admin Level 3 Standard

On completion of the Apprenticeship standard, candidates will receive the following certificates:

  • Functional Skills: English Level 2
  • Functional Skills: Maths Level 2
  • Functional Skills: ICT level 1 or 2
  • Institute of Apprenticeship Level 3 Apprenticeship in Business Administration

Customer Service Practitioner Level 2 Standard

On completion of the Apprenticeship standard, candidates will receive the following certificates:

  • Functional Skills English Level 1
  • Functional Skills Maths Level 1
  • Institute of Apprenticeships Level 2 in Customer Service Practitioner

Customer Service Specialist Level 3 Standard

On completion of the Apprenticeship framework, candidates will receive the following certificates:

  • Functional Skills: English Level 2
  • Functional Skills: Maths Level 2
  • Institute of Apprenticeships Level 3 in Customer Service Specialist

If you would like to find out more information contact us on 01443 749000 / educ8england@educ8training.co.uk  or alternatively download our brochure!